Frequently Asked Questions (FAQ)
Support
Technical support helps clients with various issues related to the product or service, such as Bearing and Lubrication selection.
You can easily reach our after-sales support team through various channels, such as phone, email, and WhatsApp. We aim to respond to all inquiries promptly.
Exchange and Warranty
We take product quality seriously and follow stringent quality control processes throughout the manufacturing and production stages. Our products undergo rigorous testing to meet industry standards and customer expectations.
Yes, within 3 days you are able to exchange the item but it is not refundable.
Yes, we offer product warranties or guarantees to provide our clients with added product quality assurance. Our warranty terms and coverage are clearly communicated to clients.
Yes, we have a 14-day exchange policy.
Services
Yes, you can drop your email on our website. Our team will share our product catalogue and brochure to you.
Yes, absolutely! We understand that every client’s needs are unique, and we offer customization options to tailor our products and services to align with your specific requirements.
Pricing and Payment
Certainly! If you need customizations or personalised products, our sales team can provide a detailed price quote based on your specific requirements.
For significant orders or long-term partnerships, we are open to discussing pricing to accommodate your specific requirements. Feel free to reach out to our sales team to discuss further.
Our flexible payment terms are exclusively designed for our valued B2B (business-to-business) customers. These terms are tailored to accommodate businesses' unique financial needs and structures. For B2C (business-to-consumer) transactions, we offer a straightforward payment process at the time of purchase. If you have any questions or need further information regarding our B2B payment terms, please don't hesitate to contact our dedicated finance team. We're here to assist you with all your B2B payment inquiries.
Ordering and Shipping
Existing stock orders are usually fulfilled within 3 business days, whereas customised orders generally require around 14 business days for processing and delivery, as they are shipped from the US.
For the Kuala Lumpur and Selangor areas, we will deliver the order by using in-house delivery.
Other than that, we may use any courier service for delivery.
Other than that, we may use any courier service for delivery.
Sure, you may walk in to collect your order.
For orders above RM300 and using in-house delivery, we have no charges for the delivery.
Business Partnerships
We're delighted that you're interested in partnering with us as a reseller or distributor of our products. To explore this opportunity further and discuss the details, please don't hesitate to get in touch with our dedicated team. You can reach us by emailing us. We look forward to exploring a mutually beneficial partnership with you.