At FEIKEN Bearing, we are unswerving in our dedication to excellence. With over 35 years of industry expertise, we have expanded our global footprint to serve our customers worldwide. Our headquarters in the United States and our presence in Malaysia in 2019 stand as proof of our commitment to delivering superior-quality bearings and linear motion products.
Our Quality Purpose: We fulfilled customers’ needs by employing innovative strategies that make quality the priority of our operations.
Our Quality Mission: We aspire to lead the field in mechanical transmission technology and sustainable industrialization; through our unwavering commitment to quality products, effective solutions, and service excellence, we aim to set new industry standards.
Within the framework of this policy, we are committed to operating FEIKEN under the discipline and control of a Quality Management System compliant with the International Standard ISO 9001:2015, which has been planned and developed jointly with our other management functions.
Our Commitment to Quality:
1. Customer-Centric Approach: We strive for excellence in the goods and services we provide. Our quality management procedures are aligned with how we deliver reliable, high-quality goods and services to customers.
2. Expertise and Consultation: With professionalism and dedication, our team of engineers and product specialists brings outstanding expertise in meeting technological challenges.
3. Customized Solutions: Recognizing that some customers have different needs, we offer solutions that can be tailored to address their specific preferences. We work closely with our customers to tailor our offerings accordingly.
4. Continuous Improvement: We realize that the pursuit of excellence is an ongoing process. We evaluate our quality control procedures regularly and continuously provide better service to our customers.
5. Customer Feedback: We highly value and actively gather customer feedback to refine our products and services continuously.
6. Employee Development: We invest in our employee’s training and development to empower them to deliver the utmost service and quality.
7. Regular Audits: We conduct internal system audits regularly to uphold the highest quality standards.
Measurable Objectives: FEIKEN’s measurable quality objectives align closely with our business goals, driving our pursuit of excellence.
Management Review: FEIKEN’s commitment to achieving the highest quality standards is emphasised by our management review process. Our top management convenes formal meetings at scheduled intervals throughout the year to assess the effectiveness of our ISO-certified quality management system. These reviews serve as a vital mechanism for ensuring that our organization operates in alignment with our quality objectives and ISO requirements.
FEIKEN commitment to quality extends to every aspect of our organization, and our internal procedures are continuously evaluated and documented in our accessible Quality Manual, which is available to all our dedicated employees.
At FEIKEN Bearing, quality isn’t merely a goal; it is our way of doing business. We are committed to delivering products and services that consistently meet and exceed our customers’ expectations, ensuring our position as a global leader in the industry. This quality policy statement reflects FEIKEN Bearing’s dedication to excellence, customer satisfaction, and continuous improvement in delivering quality products and services worldwide.